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ISSUELoginError 30kShip logoutCrash recovery

Error 30k: you can't reconnect after a ship logout or crash

Tracked since 21 Aug 2026 · Last researched 7 Sept 2026

Problem

Error 30k can leave you unable to reconnect after you log out or crash while inside a ship or ship bed.

CIG still lists this specific state in Alpha 4.10.x. It is narrower than the general Error 30000 timeout or a one-time reconnect problem after a game-server crash.

Applies to Alpha 4.10.x LIVE · Current

Best current action

As a last resort, try Character Repair

For this exact ship-session state, RSI says to try Character Repair. It is not guaranteed: current success rates are unavailable and historical player reports are mixed. Because RSI calls it an irreversible last resort, use it only when the ship or ship-bed logout/crash boundary matches.

RSI currently recommends trying Character Repair when repeated Error 30000 began after logging out or crashing in a ship or ship bed. This recommendation is specific, but it is not a guarantee.

What to do

  1. Use this only as a last resort for repeated Error 30000 after logging out or crashing while inside a ship or ship bed.
  2. Sign in to the RSI website and open Account Dashboard > Settings > Character Repair.
  3. Follow the Character Repair directions and start the repair.
  4. Do not log back into the game for at least one hour after starting the repair.
  5. After at least one hour, launch the game and test Persistent Universe access once.

Confirm the repeated error began after logout or a crash while you were inside a ship or ship bed, and use Character Repair only as a last resort. Once started, Character Repair cannot be halted or reversed. It sends you to your spawn point and moves equipped items into inventory. Equipment and items already missing remain lost, including pledge items, and it cannot restore lost cargo. Even if the account appears available sooner, wait at least one full hour before logging back into the game; logging in too quickly can cause further account issues.

Limited SupportHigh riskAlpha 4.10.x LIVE current RSI guidance; no current success rate is published

Another option

If the symptom is an immediate reconnect problem after a game-server crash, such as an infinite loading screen or unusable menu

Restart for the separate server-crash reconnect problem

RSI recommends a full game restart when a game-server crash leaves an immediate infinite loading screen or unusable menu. That is a separate symptom, and this guidance does not establish whether restart recovers the repeated ship-session state.

What to do

  1. Use this only when the symptom is the separate immediate reconnect problem after a game-server crash.
  2. Fully exit Star Citizen.
  3. Restart the game and test the menu or connection once.

Use this branch only when the immediate post-server-crash reconnect symptom matches. This is a low-impact retry, but it is not proof for or against restart in the repeated ship-session Error 30000 state.

Limited SupportLow riskAlpha 4.10.x LIVE current RSI guidance for the separate post-server-crash state

If the symptom is a general Error 30000 timeout rather than repeated failure after logout or crash inside a ship or ship bed

Verify game files once for a general Error 30000 timeout

RSI lists file verification as a possible general Error 30000 fix, but it has no published ship-session-specific outcome or success rate.

What to do

  1. Use this only when the symptom is a general Error 30000 timeout rather than the repeated ship-session state.
  2. Open the RSI Launcher settings.
  3. Run Verify once, then retry the game.

Use this for the general timeout branch, not as a proven recovery for the matching ship-session state. Verification takes time but does not intentionally remove account or character data.

Limited SupportLow riskCurrent RSI general Error 30000 guidance; exact ship-session applicability unconfirmed

Other options

Flush DNS once if a local network cause is plausible

RSI lists a DNS flush as a general Error 30k troubleshooting attempt. It is a fallback for a possible local resolver problem, not a ship-session-specific fix.

Steps

  1. Use this only when a local network or DNS cause is plausible.
  2. Close open applications.
  3. Open Command Prompt as Administrator.
  4. Run ipconfig /flushdns and wait for the success message.
  5. Retry Star Citizen once.

Try this only when a local network or DNS issue is plausible. The command clears the local DNS resolver cache and requires administrator access. It has no confirmed outcome for this ship-session state.

Limited SupportLow riskAlpha 4.10.x LIVE current general 30k guidance; ship-session effectiveness unconfirmed

Related

Build status

CIG currently lists the matching ship-session Error 30k state and recommends trying Character Repair.

Alpha 4.10.x · Known Issue Continues · LIVE

Boundaries and evidence

Use this page only for repeated Error 30000 after a ship or ship-bed logout or crash. If you have a general 30k timeout, another error code, infinite loading, API denial, or only an immediate post-server-crash reconnect problem, use the matching guidance instead.

RSI recommends trying Character Repair for the matching state but publishes no success rate and does not guarantee recovery.

Current Issue Council and Spectrum execution outcomes for the exact Alpha 4.10.x state were not publicly inspectable.

Restart, file verification, and DNS flushing are retained only for their separate or general presentations; none has a published outcome for this exact ship-session state.

Data sources

RSI Known Issues · RSI Support · Reddit