Workaround
You can't enter Star Citizen with Error 60010, 60016, or 60012
Tracked since 21 Aug 2026 · Last researched 21 Aug 2026
Problem
Error 60010, 60016, or 60012 can leave you unable to enter Star Citizen without clearly identifying the cause.
A missing or reclaimed Game Package is one possibility. If the launcher account still has an active package, the error has another unresolved cause.
Applies to Alpha 4.9.x LIVE · Current
Current conclusion
No reliable current workaround is supported. Check whether the launcher account still has its Game Package. If it does, stop there rather than spending store credit or money on another package.
Diagnostic checks
These checks can identify the affected state, but they are not fixes.
Check the Game Package for Error 60010/60016/60012
This separates a missing or reclaimed Game Package from the other unresolved causes behind these codes.
What to check
- Confirm the displayed code is 60010, 60016, or 60012.
- Sign in to the RSI account used by the launcher.
- Open My Hangar and filter for Game Packages.
- If no package is present, resolve the entitlement state before treating this as a client-side fix.
If the package is active, this check cannot identify or resolve the remaining cause.
What not to try
Do not recover or replace a Game Package unless My Hangar confirms it is missing
Without that confirmation, package recovery can spend store credit or money without addressing the error.
Related
Build status
CIG continues to list the grouped error family for Alpha 4.9.x LIVE; exact hotfix remains unresolved.
Build not confirmed · Known Issue Continues
Data sources
RSI Known Issues · RSI Support · Reddit