A guest is stuck after falling through a friend's hangar elevator
Tracked since 15 Sept 2026 · Last researched 15 Sept 2026
Problem
When a guest enters a friend's hangar before the owner, the elevator can drop the guest through the floor. CIG's Alpha 4.9 entry says the trapped guest may be unable to move and may not be visible to other players, especially after server recovery.
CIG no longer lists this exact incident on its 4.10.x known-issues page, so its current status is unknown rather than confirmed fixed.
Applies to 4.10.x · Unknown
Best current action
Exit the game and log in again
If the guest is already trapped, fully exit Star Citizen and log in again. This was CIG's exact Alpha 4.9 recovery step, and one related 4.10.x hangar-fall report recovered after reconnecting. No exact 4.10.x result is available for this incident.
A new session is the only recovery with direct CIG guidance for this exact incident. One player also returned to a valid location after reconnecting from a related hangar fall in 4.10.x.
What to do
- Exit Star Citizen fully after the guest is trapped.
- Start the game again and join the Persistent Universe.
- Confirm the character's location and equipment before resuming play.
Use this after the guest has fallen through the friend's hangar elevator and can no longer move normally. This ends the current session and may return the character to a prior spawn location instead of the friend's hangar.
What's not worth trying
Do not rely on a Backspace forced respawn
The only closely related report reached a loading screen instead of an immediate recovery after Backspace. A normal exit and relog is less disruptive.
Boundaries and evidence
This is not the Levski case where the hangar owner leaves and the remaining visitor is sent under the station. Here, the failure starts when the guest enters the friend's hangar first and falls through the elevator.
No exact Alpha 4.10.x report reproduces the guest-first friend-hangar fall after server recovery.
No exact Alpha 4.10.x success or failure validates CIG's historical exit-and-relog instruction for this incident.
The current CIG known-issues page omits this incident but does not say it was fixed or identify a fix target.
No inspectable exact Issue Council ticket was found, so its contributions and resolution state are unknown.
Current player reports describe similar multiplayer elevator and hangar falls, not the complete guest-first/server-recovery sequence.
The old advice to wait one to three seconds before leaving an elevator applies to a different personal-hangar streaming problem and is not presented as prevention here.
If the visitor is sent under Levski only after the hangar owner leaves, use the separate Levski visitor-under-station incident page.
Data sources
RSI Known Issues · RSI Patch Notes · RSI Status · Reddit