Ship retrieval fails at an ASOP terminal
Tracked since 21 Aug 2026 · Last researched 30 Aug 2026
Problem
Use this page when an ASOP terminal lists your ship but returns the exact message 'Failed to retrieve vehicle' after you request it.
CIG still provides recovery steps for this error in 4.10.0 LIVE, but the affected hotfix and current success rate are not known.
Applies to Alpha 4.10.0 LIVE · Current
Best current action
Try another ASOP location
Get a ride to another station or landing zone and try the same ship there. If that also fails, RSI lists a cargo-based next step, but neither route has a current independent 4.10.0 result.
RSI says the exact failed-retrieval error is usually cleared by trying the ship from another location. One player said this worked in 2019, but there is no matching 4.10.0 result, so treat it as the best first try rather than a guarantee.
What to do
- Hitch a ride to another location.
- Attempt to retrieve the affected ship from an ASOP terminal there.
You need a ride away from the location where the error appeared. No current 4.10.0 success rate is available.
Diagnostic checks
These checks can identify the affected state, but they are not fixes.
Check the exact ASOP error
Read the whole message before acting. Another ASOP message may tell you to wait or point to a different problem.
What to check
- Read the complete error message returned by the ASOP terminal.
Report the error to Issue Council
CIG asks affected players to submit the error and reproduction details. A report helps the investigation but does not retrieve your ship.
What to check
- Add the error, your experience, and relevant reproduction information to the RSI Issue Council.
Other options
Contact RSI Support if every ship is unusable
If the bug leaves every ship unusable
RSI says Support can discuss possible options when a bug prevents you from summoning any ship. It does not promise that Support can restore a ship or repair the account state.
Steps
- Contact RSI Support if the bug leaves you unable to summon any ship.
Only use this when the bug leaves every ship unusable.
If lower-impact paths fail
Escalation
If that fails, buy cargo into the ship and move again
RSI lists this only after retrieval in a different system has already failed. It is less certain and costs aUEC, and RSI does not say which commodity or quantity to buy.
What to do
- After retrieval still fails in a different system, purchase cargo into the affected ship.
- Travel to another location and attempt retrieval again.
Try retrieving the ship in a different system before spending aUEC on this step. The cargo purchase and another trip take time and aUEC. It is not known whether that cost can be recovered if retrieval still fails.
Boundaries and evidence
This is not the missing Deliver option, a grey Retrieve control, a ship missing from the list, duplicate ship entries, or the Area18 storage error. Those symptoms can need different fixes.
CIG does not identify the exact affected 4.10.0 hotfix or publish a success rate for either recovery.
There is no current independent 4.10.0 result showing either official recovery works for this exact error. The one matching success from another port is from 2019.
RSI does not specify the commodity, quantity, or purchase location for the cargo step.
The exact Issue Council report and its current resolution state could not be inspected.
If Deliver is missing instead, use the ASOP Deliver option is missing page.
Data sources
RSI Known Issues · RSI Support · RSI Status · Reddit